Terms of service

The service

Mukhya is an agentic compliance platform for accounting practices. It collects documents from a firm’s clients, reads them into structured records, reconciles them against portal data, watches government portals and notifications, and prepares filings — which the firm reviews and approves. The service is provided to the firm; the firm provides professional services to its clients.

Accounts

A workspace is opened for a firm by a person authorised to bind it. The firm controls who has access, keeps its users’ credentials confidential, and is responsible for what is done under its accounts. Access levels and autonomy settings configured by the firm are instructions to us, and we follow them.

Professional responsibility stays with the firm

Mukhya is software. It is not a chartered accountant, it does not practise before any authority, and it does not give tax, legal or accounting advice. Figures and documents it prepares are proposals until a person at the firm verifies them, and nothing is filed with any authority without approval by an authorised person at the firm.

The firm remains solely responsible for its professional judgements, for the accuracy of what it files, and for meeting its obligations to its clients and its regulators, including the standards of the Institute of Chartered Accountants of India.

The firm’s data and its clients’ data

The firm and its clients own their data. The firm grants Mukhya the licence needed to process that data to provide the service — nothing more. We do not use customer data to train foundation models, and we do not disclose it except as the privacy policy describes.

The firm confirms it is entitled to bring its clients’ data into Mukhya — that its engagements or its clients’ consents cover the use of a processor — and that credentials it stores in the vault are ones it is authorised to use. Handling of all data is described in the privacy policy, which forms part of these terms.

Acceptable use

The service may be used only for the firm’s own practice and its clients’ compliance. The firm may not resell access, probe or disrupt the platform, use it to send unlawful communications, or attempt to extract another firm’s data. Client messaging through Mukhya must respect the firm’s obligations to those clients; the platform is built so that a chase informs and reminds — it does not harass.

Fees

Fees, billing periods and seat counts are set out in the firm’s order form. Fees are exclusive of taxes, which the firm bears. Fees for a running period are not refundable except where these terms say otherwise.

Availability and support

We operate the service with the care its subject matter demands, and we schedule maintenance away from filing peaks wherever possible. Government portals fail, slow down and change without notice; Mukhya works around portal behaviour but does not control it, and portal downtime is not a defect in the service.

Warranties and liability

We warrant that the service will perform materially as described in the firm’s agreement. Beyond that, the service is provided without implied warranties. Filing deadlines remain the firm’s to meet: Mukhya surfaces the work and prepares it, but a deadline missed because a client never provided documents, a portal was unavailable, or a prepared filing was not approved in time is not a breach by us.

Neither party is liable for indirect or consequential loss. Our total liability under the agreement is capped at the fees the firm paid in the twelve months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited under law.

Confidentiality

Each party protects the other’s confidential information with at least the care it applies to its own, uses it only to perform under the agreement, and discloses it only to people who need it and are bound to protect it. This duty survives the agreement.

Term, suspension and exit

The agreement runs for the term in the order form and renews as it provides. We may suspend access for non-payment or for use that endangers the platform or other firms, after notice where the situation allows it.

On termination the firm may export its data, and we delete it as the privacy policy describes. Sections that by nature survive — ownership, confidentiality, liability, governing law — survive.

Intellectual property

Mukhya owns the platform, its models’ configurations, its interfaces and its documentation. The firm owns its data and everything it files. Feedback the firm chooses to give may be used to improve the product without obligation.

Governing law and disputes

These terms are governed by the laws of India. The parties will first attempt to resolve any dispute in good faith between senior representatives; failing that, the courts at the seat named in the firm’s order form — and otherwise the courts of India — have jurisdiction.

Changes and contact

We may update these terms as the product evolves. Material changes are notified inside the product with reasonable notice, and continued use after the notice period means acceptance. The current version always lives at this page.

Questions about these terms reach us at legal@mukhya.ai.